Shipping Policy

Thank you for shopping with Vanessa Nicole Jewelry! We are committed to providing you with the best possible shopping experience, including fast and reliable shipping. Please read our shipping policy below for more details on how we handle your orders.

1. Shipping Rates & Delivery Times

• Standard Shipping: Typically 3-7 business days (for domestic orders)

Shipping costs are calculated at checkout based on the weight, size of your order, and delivery location. Please note that delivery times are estimates and may vary depending on factors like weather, holidays, and shipping carrier delays.

2. Processing Time

All orders are processed within 2-3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or public holidays will be processed the following business day. Some products take longer to custom make and will note that on page.

Please note that processing times may be extended during peak seasons, sales, or promotions. You will receive an email confirmation once your order has been shipped.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery directly on the carrier’s website. If you haven't received your tracking information within 2 business days of placing your order, please contact our customer service team at [email/contact info].

5. Shipping Restrictions

• Currently No International Shipping.

6. Lost or Damaged Packages

While we take great care to ensure that your order arrives in perfect condition, sometimes items may be damaged or lost in transit. If your package is lost, damaged, or shows signs of tampering, please contact us immediately at vanessanjewelry@gmail.com and we will assist you in resolving the issue.

To help us resolve the problem quickly, please include your order number, photos of the damaged item (if applicable), and any other relevant details in your message.

7. Change of Address

Please double-check your shipping address before completing your order. We cannot be responsible for incorrect addresses entered at checkout. If you need to update your shipping address after placing an order, please contact us as soon as possible, and we will do our best to accommodate the change before the order is shipped.

8. Shipping Address Verification

For security purposes, we may verify the shipping address provided before processing your order. This may result in a slight delay in shipping. If there are any issues with your address, our team will contact you for clarification.

9. Customer Support

If you have any questions or concerns about shipping, please don't hesitate to reach out to us at vanessanjewelry@gmail.com. We're here to help!

 

9. No Returns

We want you to be completely satisfied with your purchase. However, due to the nature of our products and the challenges of processing returns, we have a No Returns Policy. Please ensure that you review your order carefully before completing your purchase.

Exceptions:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt of your order, and we will assist you. 
• Wrong Items Sent: If you receive an incorrect item, please notify us within 7 days and we will arrange for the correct item to be sent to you at no additional cost.

We do not accept returns or exchanges for any other reason, including change of mind, wrong size/color, or dissatisfaction with the product.